Account :: Fetch! Pet Care

Fetch! Pet Care clients enjoy an easy to use online schedule. As a client you can view your schedule, request services, update your info, view your billing history and more! Fill out the form below to create your My Fetch! Pet Care DC account.
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Policy Agreement

Fetch! Pet Care Service Agreement
This agreement is made between the undersigned Owner and Three Pups, Inc. dba FETCH! Pet Care (hereinafter referred to as “FETCH!”) 

For and in consideration of a set fee to Owner as specified in the MyFetch! Client Concierge System, FETCH! agrees to provide loving care for the pets specified in such requests.  Such care to include, but not be limited to, the following:  pet care, watering plants as necessary, collecting mail/paper, rotating lights and blinds, and medications as noted on FETCH!'s Work Order.  Additional fees may be charged by FETCH! to Owner for additional services requested by Owner and noted on FETCH!'s Work Order.  There will be an additional late-night charge of $10.00 for requested visits after 9:00 P.M.  Emergency calls between Midnight and 6:00 A.M. will be at DOUBLE the listed per visit rate regardless of the cause of the emergency.  Owner will provide all food and supplies.  FETCH! reserves the right to purchase additional food and/or supplies for pet(s) if needed.  Owner agrees to reimburse FETCH! for said additional food and/or supplies which may require FETCH! charging the credit/debit card on file.

It is understood and agreed between Owner and FETCH! that this agreement contemplates that Owner will be in need of FETCH!'s services from time to time in the future, and it is further understood and agreed that the obligations and covenants contained herein shall apply to each provision of services in the future, without the need of entering into another agreement, unless altered in writing and signed by the parties herein.  Owner will be notified of any price changes prior to new bookings.

It is also hereby agreed that FETCH! will retain keys and any necessary access codes, properly secured, to Owner's property until such time as Owner wishes them returned.  No additional fees will be incurred by Owner for the return or replacement of said keys, however there will be an $15 fee charged if FETCH! must pick up or drop off the keys before or after the next service session.  Keys will ONLY be returned in person to Owner, to Owner's authorized representative, or by Certified Mail/Return Receipt.  FETCH! won't leave the key indoors on the last visit.

In the event of an emergency involving the health of any pet being cared for by FETCH!, Owner hereby authorizes FETCH! to obtain such emergency veterinarian care as FETCH! may deem necessary.  Owner further authorizes FETCH! to incur veterinarian costs in the name of Owner.  Owner agrees to indemnify and hold harmless FETCH! from any liability arising from such veterinary charges.  Owner may incur an additional cost if FETCH! must transport pet(s) to the veterinarian or wait at the veterinarian.  Unless specified in writing by Owner in the Client Information Sheet, Owner warrants that its pet(s) are current with all of their shots and vaccinations.

FETCH! carries liability insurance to cover all claims of injury, death, damage or loss to Owner's pet(s) or property.  As further consideration for the services rendered, Owner agrees to waive and release FETCH! and its representatives from any claim for injury, loss, and/or death of Owner's pet(s) and from any claim for loss and/or damage to Owner's property including, but not limited to, that caused by Owner's pet(s).  Owner agrees to be responsible for any claim for injury, loss, and/or death of representative of FETCH! caused by Owner's pet(s) and/or Owner's property.  Owner agrees to be responsible for any damages done at home of any FETCH! representative by Owner's pets at time of boarding, day or evening care performed at the home of FETCH! representative.  If Owner specifically requests that their dog be walked/exercised off-leash, Owner agrees to reimburse FETCH! for all claim related expenses if a claim is to be submitted for injury/damage sustained while their dog was off-leash. Owner agrees to contract work directly through FETCH!, and not privately with any FETCH! representative, during and for a period of two years following the last date of service performed by any representative of FETCH!.  

For the safety and well-being of your pet(s) and the security of your property, third parties are absolutely NOT permitted on the Owner's premises under the terms of this agreement.  Therefore, all parties agree that no other person(s), including Owner's friends, family members and other third-party contractors, shall have access to Owner's pet(s) and/or property during the dates of service except FETCH! and their representatives.  Persons that need to be on the property, will be listed on FETCH!'s Work Order prior to Owner's departure.  FETCH! may not be held liable for any claim of injury, death, damage or loss to Owner's pet(s) or property if any third parties are on Owner's premises during the term of FETCH!'s pet care assignment.  

Pet and home care fees will be incurred by Owner and will be charged by FETCH! to Owner's credit/debit card provided to our office at the completion of all said care listed on the Work Order.   A 10% late fee will be incurred if amount owed is not received by FETCH! within 10 days of the end of the service and will continue each month thereafter until paid.   A one-time consultation charge of $26 will be applied if a consultation is made but the assignment canceled.  

Cancellation policy by service types are as follows:
- Ongoing Dog Walks - service canceled 24-hours prior or the walk is fully billable.
- On-demand Pet Sitting Visits or Dog Walks – office notified 72-hours prior to first service item or the entire service is fully billable.
- Overnight or Boarding Services - office notified 72-hours prior to first service item or the entire service is fully billable.

Any declaration of dissatisfaction with service and/or request for refund must be done within 15 days after completion of service. Any billing adjustments will be determined between both Owner and FETCH! and shall be a reasonable amount within the scope of the total cost indicated in the Work Order.  Owner and FETCH! agree to take no action which is intended, or would reasonably be expected, to harm either party or their reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity including social media and other forms of public forums.

It is hereby understood that FETCH! will charge the credit/debit card on file for pet sitting fees and incurred charges.  It is also understood that all fees paid are non-refundable, however a non-transferable credit may be issued by FETCH! and held on file for all unused visits for a period of 12 months from date of notification of cancellation.  Owner is responsible for attorney's costs for any legal action necessary for enforcement of this agreement.
By clicking "Agree & Submit" you are confirming your acceptance of these policies.